Overview
Whitley Bay Ice Rink – Administrator/Box Office Vacancy (16 hours).
Day to day running of Box Office / Reception.
Responsibilities
* Ensure the smooth day-to-day running of box office / reception.
* Deliver excellent customer service.
* Support Management team in the running of Ice Rink programmes and Events, remaining fully informed about all programmes and events available to customers.
* Assist with customer complaints, as and when required.
* Basic data input into management systems and Microsoft Office.
Knowledge requirements
* Excellent customer service.
* General knowledge and understanding of Whitley Bay Ice Rinks programmes - training will be given.
* Administrative skills, quick basic mental arithmetic.
* Ability to work effectively within a team setting.
* Ability to use a computerised ticketing system – training will be given.
* Accuracy and attention to detail.
Full Training will be given. Probation period of 12 weeks.
Shift patterns
Flexibility required and extra hours available.
* Thursdays: 5:00–9:15 pm
* Fridays: 10:00–12:15 pm & 2:00–4:00 pm
* Saturdays: 8:30–12:45 pm
Extra hours available on evenings/weekends/school holidays; we require flexibility to work on weekends as and when required.
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