Description
Motability Operations are currently recruiting for a Customer Accounts Analyst to join our team in Bristol on a full-time, 12-month FTC/Secondment. Reporting to the Customer Accounts Team Leader, this role is responsible for managing and proactively pursuing outstanding debt and balances across customer and agency agreements.
You'll play a key role in ensuring payments are accurately reconciled, arrears are followed up in a timely, fair, and compliant manner, customers - including those experiencing financial vulnerability - are treated fairly and supported appropriately, and relationships with external partners are maintained effectively and professionally.
This is an excellent opportunity to build or further develop experience within a fast-paced finance and customer accounts environment, balancing analytical work with high-quality customer engagement and responsible debt recovery activity.
You'll manage a varied workload combining proactive debt recovery, customer contact, account management, and problem solving, with a strong focus on positive, compliant, and fair customer outcomes.
Key Responsibilities
1. Manage, monitor, and proactively pursue outstanding debt and balances on customer and agency agreements.
2. Proactively contact customers through inbound and outbound calls, as well as written communication (email and letters), to discuss arrears, understand reas...