IT TECHNICIAN
RESPONSIBLE TO: Head of IT
JOB TITLE OF THOSE YOU ARE
RESPONSIBLE FOR:
None
GENERAL RESPONSIBILITY: Assist the Head of IT in all daily tasks and ongoing projects.
SPECIFIC RESPONSIBILITIES: • Assist with and develop knowledge of Network and Server management
• Assist with IT hardware and software
• Meeting room IT equipment management and monitoring
• Act as the second point of contact for IT support desk requests
• Ensure reliable running of all PCs, laptops, company devices
• Assist in the creation and maintenance of network user accounts, email addresses etc
• Support the company’s internet and e-mail access and availability
• Manage the company’s mobile devices including purchasing, provisioning, and support
• Meeting room IT management to ensure it works efficiently at all times, is easy to access and all users can work quickly and effectively.
• Other ad hoc duties to assist the smooth running of the office and all IT needs
• Comply with all company policies and procedures that relate to anti-bribery, quality, environment and health and safety
SKILLS / EXPERIENCE
REQUIRED:
• Microsoft Windows operating systems
• General computer hardware knowledge
• Positive can-do attitude, excellent work ethic with attention to detail, polite and helpful manner – customer service skills, ability to handle people at all levels with respect, diplomacy and positively
• Always willing to go the extra mile
• Experience in similar role
• Windows Server, infrastructure
• Microsoft Exchange, TCP/IP