Job Description
Summary
The role of the Service & Support engineer is to provide expert hands on technical expertise in all aspects of installation, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products which are mainly Lab instruments for analysis.
The primary objective is to be an efficient and effective member of the customer service team in delivering highly competent, effective & focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the company.
Responsibilities
* Working as a member of the service team involved in installation, maintenance, service & technical support of a range of instrumentation. Lab work, including running samples.
Duties include:
* Liaise with customers and colleagues in the site planning process prior to installation
Inspect, install, set up test and achieve specifications of systems and accessories at customer sites, and deliver basic operator training.
* Carry out breakdown and planned maintenance at customers sites
Provide fault finding technical support and assistance to customers and to colleagues either directly or by remote diagnosis
1. Carry out procedures necessary to validate systems to certifiable s...