Fleet Controller (6 month fixed term contract) (30704) Edinburgh, Scotland
This role is responsible for executing the business plan by ensuring the right car is in the right place at the right time, through fluid and agile management of the car park and ready line to ensure effective customer service flow.
The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 locations worldwide, including North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest airport general use vehicle rental companies and is highly recognized globally.
Role Overview
As a Fleet Controller, your key responsibilities include:
1. Managing all vehicles that arrive at the location during your shift.
2. Updating the MARS system to ensure all vehicles are accurately tracked.
3. Collaborating with the fleet manager and multi-location managers to ensure the fleet is prepared for customer demand.
4. Handling all body shop requests and on-site maintenance.
5. Processing off-site dealership bookings.
6. Contributing to department performance by meeting key metrics such as non-rev management.
Candidate Requirements
* Experience in fleet coordination preferred.
* Proficiency in Excel, Word, and Outlook.
* Strong collaboration skills across multiple functions and locations.
* Influencing and negotiation skills.
* Flexibility and adaptability in ambiguous situations.
* Excellent verbal and written communication skills.
* Results-oriented with decision-making and problem-solving abilities.
* Ability to drive process improvements and organizational change.
* Motivational skills and a positive attitude in a fast-paced environment.
* Self-motivated with minimal supervision and a goal-oriented mindset.
* Critical thinking and big-picture perspective.
* Strong organizational, time management, delegation, and prioritization skills.
* Leadership qualities and accountability.
Performance Goals
Focus areas include:
* NPS (Net Promoter Score) target
* Utilization target
* Non-rev management
Benefits
Employees will enjoy:
* Up to 40% discount on the base rate of any standard Hertz rental in a corporate country.
* 25 days of annual leave.
* Employee Assistance Programme for employees and their families.
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