About The Role
Are you a focused individual who wants to put their skills to good use? We are seeking a super organised, motivated and versatile Planner to join our team. You’ll need to be proactive, ready to tackle any challenge that comes your way and be able to respond with options or preferably a resolution. You will coordinate and motivate all involved in the Voids Repairs team. You will work with all trades; Plumbers, Multi Trade, Plasters, Gas Engineers, Carpenters and painters, scheduling works orders through our in-house appointments system, allocating repairs works to trade operatives whilst ensuring a safe & high performing customer focused service is maintained.
You will contribute towards performance targets and ensure all systems are up to date. You will also be a key point of contact for our teams.
What will you be doing?
The Voids Planner will be responsible for undertaking daily diary scheduling for numerous trades persons on the DRS system. The successful person will schedule work for internal team members plus following up to ensure jobs are completed and any agreed variations are raised accurately.
* Planning, scheduling, and allocating repairs.
* Ensuring the correct prioritisation of works and the efficient use of the available repairs operatives.
* Applying correct schedule of rates codes to standard repairs works orders both for the in-house team and for contractors.
* Tracking and monitoring progress of works to ensure they run smoothly for our trades and staff.
* Updating records and ensuring information is correct.
About You
Applicants should have experience working in a high‑paced administration role alongside excellent telephone and I.T. skills. Good communication skills and customer service experience would be beneficial, however full training will be provided. We would really love to see applicants with a positive attitude, who enjoy working in a challenging role and is able to problem solve. Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We Offer a Vibrant Working Environment With
* a competitive salary
* a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
* lots of opportunities to develop your skills, knowledge and potential in a large unitary council
* generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
* hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work‑life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
Our Values and Behaviours
Customer‑focused
Respectful
Efficient
Supportive
Trustworthy
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment.
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
Attached documents
* Dispatcher North Northants JD PS.pdf
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