Do you have experience working with Amazon? You need to be proficient to join this rapidly expanding first class Amazon Agency.
The Role;
This is a full-time hybrid role for an Account Manager. The role will support the management of key client relationships, driving the development and execution of strategic plans, and ensuring client satisfaction. The Account Manager will work closely with senior team members,and will be responsible for owning and managing growth client relationships.
This role requires a proactive and enthusiastic individual with strong communication and analytical skills, a keen interest in data analysis, and a desire to learn how to leverage insights to drive strategic decisions. The ideal candidate should be eager to develop their skills in using sales analytics tools, be adept at supporting initiatives, and excel at collaborating with internal teams and clients.
Key Responsibilities:
Client Relationship Management: Serve as the main point of contact for growth clients, ensuring their needs are met and expectations exceeded. Support Account Directors in managing and nurturing relationships with key clients.
Strategic Planning: Develop and implement strategic plans for growth clients to optimize their Amazon presence
Amazon Account Management: Manage account health across Amazon platforms (Vendor & Seller Central). Track stock levels, coordinate timely replenishment, and advise on Buy Box performance improvements.
Campaign Support: Assist Advertising Account Managers in executing campaigns aligned with client goals and performance targets.
Sales Analysis: Use Ignite to analyze performance data, identify growth opportunities, and generate insights with support from senior team members.
Performance Reporting:
Maintain weekly/bi-weekly account updates and assist with MBR/QBR presentations. Leverage Ignite for insight development and planning.
Team Collaboration: Coordinate with account, content, and creative teams to deliver client projects seamlessly.
Problem Solving: Proactively identify and resolve client or account-related issues, troubleshooting challenges across Amazon operations.
Business Reviews & Planning: Support the development of quarterly and annual plans using data storytelling to highlight trends, opportunities, and strategic direction.
About you:
Customer obsessed: our customers are imperative to our success. Every win for the customer is forward momentum for our business. Able to demonstrates a passion for client satisfaction and building strong relationships.
Drive for continuous development – we learn fast and are never satisfied with our professional expertise. Able to learn fast and strive to upskill colleagues and share best practice whenever possible.
Analytical Aptitude: analytical skills and a willingness to learn data analysis techniques.
Communication Skills: Excellent verbal and written communication skills to liaise with internal teams and clients, with the ability to explain complex concepts simply.
Technical Proficiency: Good computer skills (Excel, Word, Outlook, PowerPoint).
Amazon Knowledge (Preferred): Basic understanding of Amazon's selling platforms (Seller and Vendor Central), marketing initiatives, and policies.
Data-Driven: Proven ability to use data to drive decisions and improve performance.
Professional Attributes: A positive outlook, self-motivated, and a desire to be part of a fast-growth business.
Agency Experience: Experience in a digital marketing or advertising services agency is a bonus.