Technical Account Manager – Enterprise SaaS Edinburgh preferred (London / Remote considered) £60k–£70k base Enterprise SaaS | Client Delivery | Technical Relationship Management A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments. This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention. The Opportunity The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support. You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product. What You’ll Be Doing Acting as the primary technical contact for a set of enterprise customers Supporting account plans, customer health, and long-term engagement Helping customers optimise usage, configuration, and adoption Managing technical queries and escalations, coordinating internal teams as needed Contributing to service improvements and product feedback loops Supporting expansion opportunities through strong technical credibility This is a hands-on role where attention to detail, ownership, and calm problem-solving matter. What They’re Looking For Experience in a technical, customer-facing role within a SaaS business Strong stakeholder management skills with enterprise or institutional clients Comfortable discussing integrations, configurations, and SaaS platforms at a practical level Able to translate technical detail into clear, customer-facing outcomes Organised, proactive, and confident working across multiple teams Background in complex, regulated, or professional-services environments is beneficial Why This Role Stands Out Enterprise customers with long-term relationships and high engagement A trusted, senior-facing role with real influence on customer experience Collaborative culture across product, engineering, and commercial teams Flexible working model with an Edinburgh preference £60k-£70k basic