Overview
Night Auditor (F/M/X) (Part-Time) at ibis, ibis Styles, ibis budget
Job Description
The Night Auditor ensures a smooth and secure overnight operation, welcoming guests and handling their needs from arrival to departure. They contribute to guest satisfaction through high-quality service while maintaining security and hotel procedures.
Key Responsibilities
* Greet guests, manage check-in/out, and update records.
* Process guest transactions, including billing and cashiering.
* Perform night audits and financial reconciliations.
* Handle guest inquiries, complaints, and requests efficiently.
* Conduct security rounds and ensure hotel safety procedures are followed.
* Liaise with housekeeping on room status and lost property.
* Manage wake-up calls and distribute reports.
* Ensure compliance with health, safety, and emergency protocols.
* Support training and development of team members.
Qualifications
* Education & Experience:
o Prior experience in a front office or night audit role preferred.
o Knowledge of hotel property management systems (PMS) advantageous.
* Skills & Competencies:
o Strong customer service and communication skills.
o Attention to detail and problem-solving abilities.
o Ability to multitask in a fast-paced environment.
o Proficiency in handling financial transactions and reports.
o Awareness of security and emergency protocols.
* Additional Requirements:
o Flexibility to work overnight shifts, weekends, and holidays.
o Ability to handle confidential information with discretion.
o Adherence to hotel grooming, performance, and conduct standards.
Additional Information
Our mission at the Ibis Budget London Heathrow Central is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As Part Of Our Team You Can Have:
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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