Job Description
Job Description:\n\nOverview\nOur client is currently seeking a Customer Service Executive to join their dynamic team. In this role, you will be the first point of contact for their customers, providing exceptional service and support. The main role is to be part of the customer service team, engaging with clients on the phone & email, to provide them with a high standard of service that is unrivalled in the industry.
This would involve being fully trained on on their computer system and becoming an integral part of the team, understanding clients needs and solving their problems.\n\nYou will need to have worked within a fast paced environment, and have worked within a similar role working with customer service and management combined.\n\nDuties\n\n * Answering all incoming communications from clients, via phone, mobile and email\n\n * Dealing with clients, arrange booking and input onto booking system\n\n * Assisting our Supply Chain & Accounts team with queries where necessary\n\n * Liaising with clients and keeping them up to date on job status\n\n * Liaising with stakeholders and obtaining quotes daily\n\n * Assist in the training of new team members in areas of customer service and company policies.\n\n * Investigating and solving customer service complaints, where you can preventing the issue from being escalated\n\n * Where necessary, ...