Apply before 11:59pm on 20 October 2025.
Job Summary
Salary: £24,500
Location: Sandwell and Walsall
Workplace: Office based
Contract: Fixed term contract, until 31 March 2025
Citizens Advice Sandwell and Walsall are looking for four Digital Coaches to join our team. If you’re passionate about supporting people, enthusiastic about making a difference, and committed to helping others build their digital skills, we’d love to hear from you.
This role aims to empower clients to develop the skills and confidence needed to use digital technology effectively, enabling them to access and benefit from a wide range of online services. You will provide assisted digital support, helping clients navigate digital platforms and complete transactions online. In addition, you will deliver basic financial education, supporting individuals to make informed decisions about budgeting, borrowing, saving, and banking.
This work is designed to help people manage their finances more effectively and take control before reaching a crisis point. The role also involves helping to influence government and other organisations by sharing insights about how their actions impact clients’ lives. Based primarily in Sandwell and Walsall, the position requires supporting the wider team and travelling across the Black Country to ensure consistent and effective service delivery.
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