Overview
You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs. You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. You will be a brand ambassador in the community, supporting the store to be the number one community bank. You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.
Responsibilities
* Be at the forefront of customer interactions with a focus on exceptional service and personalised products and services.
* Work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
* Act as a brand ambassador in the community to support the store as a leading community bank.
* Stay informed on regulatory and non-regulatory training and changes to ensure compliant and fair transactions.
Qualifications
* Ability to build strong customer relationships in a fast-paced environment.
* Maintain meticulous attention to detail even under pressure.
* Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
* Proficiency in computer skills, including a working knowledge of Microsoft Office.
* Capability to deliver outstanding customer experiences within a fast-paced environment.
* While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place is essential.
Working Arrangements & Training
Metro Bank Basingstoke working arrangements are Monday - Friday, 8:45am - 5:15pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.
Benefits
* Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
* Extensive training and internal opportunities for career advancement.
* Upon completion of training, you will receive a salary uplift.
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