About the Role Are you a natural leader who loves building relationships, motivating others, and delivering exceptional customer service? Join us at our flagship Newcastle city centre branch as an Assistant Branch Manager, and help shape the future of high‑street banking in our heartland. As an Assistant Branch Manager, you’ll play a key role in the day‑to‑day running of one of our largest and most vibrant branches. Acting as a deputy to the Branch Manager, you’ll support and guide colleagues, ensure smooth daily operations, and help deliver an outstanding customer experience. You’ll build long‑term relationships with our customers, taking the time to understand their needs and helping them explore the right options — including generating quality referrals to our specialist advice teams. This is a role where you can make a real difference: to your team, your customers, and your community. What You’ll Be Doing: Supporting the Branch Manager to lead, motivate and coach a high‑performing team Ensuring the branch runs smoothly across customer service, transactions, and internal processes Acting as Deputy Manager when required Helping deliver strong business performance through great customer conversations Owning and promoting the “understanding needs” process Building trusted, long‑term relationships with customers Contributing to a positive, inclusive and collaborative branch culture Hours: 35 per week (Monday–Saturday, between 7:45am–6:00pm, typically up to 2 Saturdays per month) About You We’re looking for someone who: Is an engaging communicator and a confident people leader Takes pride in helping others grow, succeed and thrive Is passionate about customer service and community banking Can inspire colleagues to achieve results Brings energy, professionalism, and a commitment to doing the right thing If you enjoy working as part of a supportive team and have the drive to make an impact, you’ll feel right at home. About Us As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you. What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes: Financial Corporate bonus scheme (on target 5%, up to a maximum 10%) Pension scheme (up to 9% employer contribution) Annual performance related pay reviews Colleague mortgage scheme Electric car salary sacrifice scheme Life assurance (4x salary) and income protection Access to our financial advisers Access to a range of high street and online discounts Work/Life Balance A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions 25 days’ annual leave bank holidays (rises to 30 with length of service) The option to buy and sell up to 5 days’ holiday Hybrid working (typically 3 days’ home based) Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood Health and Wellbeing Access to a health cash plan through a Medicash scheme Access to an employee assistance programme Free onsite gym at our Cobalt head office and access to discounted gym’s Two paid volunteering days’ each year Cycle to work scheme Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at sarah.smith@newcastle.co.uk