Job Title: Webchat Sales Adviser
Location: Stoke-on-Trent Contact Centre
Annual Salary: £25,872
Commission: Uncapped
Hours: Shifts between 8am - 10:15pm Monday - Sunday (50% from home for late shifts)
Where:
You will be based for 50% of your shifts in our newly refurbished Contact Centre in Stoke-on-Trent, which has been home to our sales teams for over ten years, and is equipped with spacious lounge areas, product and demo hubs, prayer rooms, showers, outdoor seating, cafe area and so much more.
Who We Are:
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. We are The Nation's Network!
Join our sales teams in our contact centres and help us connect people to their friends, family and loved ones, and introduce them to products and services that benefit their lives.
What you’ll do:
You will engage in online chats from both new and existing customers. Whether customers are asking about broadband deals, looking for a new phone or SIM or even thinking of leaving us, you'll be a main point of contact, ensuring they get the best advice and service possible. You will have the opportunity to earn uncapped commission by offering customers the right Vodafone products and services for them, to achieve your sales targets. You will always act ethically, ensuring our customers are given the correct information to make an informed decision and adhere to our TRUST framework.
Who you are:
You will enjoy interacting with customers and providing an excellent customer experience. You are motivated by being set and achieving clear targets. You are resilient, able to deal with minor setbacks and stay motivated for your next customer. Ideally, your experience is in webchat or live chat in a fast-paced sales environment.
What we offer:
Basic salary £25,872 per annum. Uncapped commission (On Target Earnings is £375 a month). 25 Days annual leave + bank holidays in lieu. 5 Paid charity days a year. Quarterly 'Spirit' days when we encourage you to focus on your self-development. Employee discounts, retail vouchers, health benefits, pension plan, life assurance and shares scheme. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and award-winning parental leave policies.
Together we can:
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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