Description
* You will join an onsite team providing 24x7 support with a mixture of onsite rota and oncall for an Oracle Cloud Infrastructure (OCI) datacenter
* Candidate will have previous datacenter Experience
* Responsible for effective delivery of technical support, rack installations, inventory receipts & returns, 5S and project work
* The break fix activities technicians are responsible for include, but not limited to, CPU/memory/Motherboard/HDD replacements, cable replacements, network issue diagnosis and problem diagnosis
* Long line cabling experience (up to 50 meters) is beneficial for this role with cabling expected to be at a world class standard.
* Experience with troubleshooting structured fiber where there are multiple hops.
* Work on problem escalations with relevant teams to resolution
* Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives
* Technician will perform activities in accordance with internal polices and service level agreements
* Involvement in multiple projects across numerous lines of business
#LI-DNI
Responsibilities
* Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
* Works primarily at an Oracle datacenter in a "mission critical operations" environment
* Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift. (Rota is subject to change)
* Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
* Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations, landlord)
* Understand internal customer problem and provide technical solution in timely manner
* Participate in the installation, monitoring, maintenance, support, and optimisation of all production server hardware, software
* Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position, Experience with different types of Fiber cabling and connection type is essential.
* Install, Replace and Troubleshoot Cables and Hardware, Experience with OTDR tools is beneficial.
* Work within a ticket-based environment.
* Able to prioritise ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.
* Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
* System board level repair and fault diagnosis to SLAs
* Using provided tools to do a proper and timely internal reporting.
* 5S installation & maintenance, ensuring World class standards.
* Keeping accurate inventory records for receipts, consumption & returns.
* Planning, cabling & commissioning new rack positions
* Involvement with the design & commissioning of new whitespaces
* Working as part of a multi-disciplinary team without friction
* Some travel will be involved.
Qualifications
Career Level - IC3