Administrator / Scheduler Newport, South Wales | £25,500-£26,500 | Monday to Friday | 8am - 4:30pm | Full Time | Permanent Introduction Acorn by Synergie is recruiting for our client, a long-established and well-respected business in Newport, committed to delivering high-quality services and renewable technology solutions. As part of their continued growth, they are seeking a proactive Scheduler / Service Coordinator to join a friendly and supportive team. Key Duties: Answer incoming calls, assisting customers with queries, service requests, and concerns professionally. Accurately raise, log, and track jobs within the company's system. Plan, allocate, and schedule work for engineers/operatives, ensuring efficiency and productivity. Collate and maintain accurate project information and records. Order materials and liaise with suppliers to ensure timely delivery. Monitor job progress and provide regular updates to customers and management. Prepare and maintain engineer schedules, arranging return visits where required. Collaborate with colleagues to collate data for completion statistics and performance reporting. Support the delivery of a first-class service, ensuring an excellent customer experience at every stage. Requirements: Proven experience in scheduling, coordination, or a similar role (preferred). Strong organisational and time management skills with the ability to prioritise effectively. Excellent communication skills, both verbal and written. Proficiency in IT systems for job logging, scheduling, and data management. Experience in resource planning and coordinating multiple tasks. Strong problem-solving skills with keen attention to detail. Confident liaising with clients, engineers, and suppliers. What We Offer: Supportive and collaborative team environment. Opportunity to play a key role in a well-established company with a strong reputation. Career growth within a business committed to quality, customer service, and innovation in renewable technologies. Interested? Apply now to join this well-established business as an Administrator / Scheduler and contribute to their ongoing success. Acorn by Synergie acts as an employment agency for permanent recruitment.