Salary: £25,954 per annum rising to £26,365 per annum on successful completion of probation. Hours: 37.5 hours per week Holiday: 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays Base: Brunswick House, Plymouth Area Covered: Plymouth Contract: Permanent About the Role RP131 DAN Plymouth.pdf The role of the Domestic Abuse Navigators will provide proactive, person-centred, and trauma-informed support to adults experiencing medium-risk domestic abuse. They act as a single point of access for victims, carrying a high and varied caseload and working independently with strong prioritisation and case management skills. The role includes processing medium-risk referrals over the telephone and undertaking face-to-face appointments where required, completing initial risk assessments and safety planning to ensure survivor and child safety. Navigators ensure that survivor voices are central to all interventions and support planning. The post supports individuals with complex needs, including mental and physical health issues, substance misuse, learning needs, criminal justice involvement, and other vulnerabilities. Domestic Abuse Navigators develop comprehensive safety and support plans and provide direct, practical, and emotional support where appropriate. They advocate on behalf of survivors and work in close partnership with statutory and voluntary agencies to coordinate support and improve access to appropriate services. Responsibilities include referring survivors to relevant specialist services and increasing referrals into perpetrator behaviour change and survivor support programmes. Strong partnership working, flexibility, and proactive multi-agency engagement are essential elements of the role. Key responsibilities: Act as a single point of access for adults/children/young people experiencing medium-risk domestic abuse Receive and process medium-risk referrals via telephone and face-to-face appointments where required Deliver proactive, person-centred, and trauma-informed support from crisis through to recovery Complete initial risk assessments and needs assessments Develop comprehensive safety and support plans for survivors and their children Manage a high-volume caseload, prioritising cases based on risk and need Work independently on a day-to-day basis while maintaining accurate and up-to-date case records Support clients with complex needs including mental health, physical health, substance misuse, learning needs,and criminal justice involvement Advocate on behalf of survivors with statutory and voluntary agencies Make appropriate referrals and actively connect survivors to specialist and community services Work in partnership with multi-agency professionals to coordinate support and reduce risk Increase and facilitate referrals into perpetrator behaviour change programmes and survivor support services Undertake direct work with survivors accessing the service to ensure their voices are heard To maintain accurate and confidential electronic case management records and contribute to monitoring for the service and work within safeguarding and data protection requirements Contribute to partnership working and service development through collaboration with partner agencies Follow organisational policies, safeguarding procedures, and best practice guidelines in domestic abuse support To assist the survivor in developing their own support network. Essential requirements: Literacy skills and experience working with databases Full Driving license Managing a high caseload of cases with complex needs Have a good understanding of the impact of domestic abuse on victims and their children. Understand safeguarding issues (children and vulnerable adults) and the legal responsibilities surrounding these issues. Understanding the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals Handling confidential and sensitive information appropriately Added benefits: A comprehensive induction and training programme, with a hybrid working policy for a better work/life balance. A wellbeing day per financial year (1 st April to 31 st March) Access to external supervision to discuss personal or emotional responses to traumatic cases, to ensure emotional and psychological wellbeing. Health and wellbeing resources including our staff Wellbeing Group, Staff Consultation Committee and active participation in our employee engagement platform. Access to an Employee Assistance Programme which includes a 24/7 telephone helpline offering medical, emotional and financial support. Working for an organisation committed to Equality, Diversity and Inclusion. We encourage applications from all sections of the community, and all backgrounds regardless of age, race, faith, disability, neurodiversities, genders, gender expression or sexuality. First Light are a Disability Confident Committed Employer. Annual pay review and employer contribution pension scheme. Additional Information: The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy. Deadline for receipt of applications: 09:00 on 8th June 2026 Expected date for interviews: W/c 15th June 2026 If you do not hear from us within 10 working days of the deadline for receipt of applications, please assume you have been unsuccessful at this time. We reserve the right to withdraw this advert early for the right candidate, so we encourage early applications. To apply: Due to Safeguarding requirements we are unable to accept CVs as part of your application, or employ any candidate who has been a client of First Light within the last two years. Please complete the application form on the top right of the advert on our website. Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification. Alternatively, you can email [email protected]