Position Summary
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
Organisation: Kirklees
Directorate: Public Health and Corporate Resources
Service Area: Office of Chief Executive
Hours: 35
Number of Jobs: 1
Location: Office based Civic Centre 3, Huddersfield
Position type: Permanent
Grade: Grade 6
Salary: £27,999 – £29,845 (salary inclusive of a 12.13% enhancement)
Enhancements / additional payments details: 7 day rolling rota and nights work
Advert Wording
Your working week will be Monday to Sunday on a mixed shift pattern of 4 days on, 4 days off and 3 days on 3 days off, working to a 14‑week rolling rota which includes days, nights, weekends and Bank Holidays.
As a Service Access Officer, you will deal with general and emergency telephone enquiries on behalf of numerous council services, outside of normal office hours. For example, emergency housing repairs and night‑time noise complaints. The team will also be responsible for the day‑to‑day monitoring and operation of CCTV cameras and associated equipment.
On a day‑to‑day basis you will provide excellent customer service at all times in a positive, sensitive and respectful manner, adapting your approach as appropriate to ensure equality of access for all. Many of our customers are vulnerable, carry a complex set of circumstances and can be demanding about a resolution to their needs. Equally the work can be very rewarding, and many individuals and families will benefit significantly from the advice and guidance you will provide.
You will be required to access various computer systems to retrieve and input information. You will need accurate keyboard skills with the ability to talk and type and understand confidentiality issues relating to customer information.
Full training will be given to enable you to acquire an in‑depth knowledge of relevant services, and you will be required to successfully complete an enhanced Disclosure and Barring Service check. You will also be asked to undertake necessary checks and training to obtain a Public Space Surveillance CCTV Operators Licence issued by the Security Industry Authority.
We work in a culture where we share knowledge and help each other so there is plenty of support after training.
Benefits
Our employees are at the very heart of the services we provide to the community, to help us achieve our ambitions, we want the best possible team. In return, we will make sure you are rewarded with a great range of support to help you in and out of work.
Contact
Neil J. Heppenstall is the manager for this role. Please contact them on 01484 221000 for an informal discussion, or if you need any more information.
Additional Information
This job is subject to a DBS check at the appropriate level. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. If you need any support completing an application form, or any other format for the application or Job Description, please contact the Recruitment Team by email or phone (01484 221000) and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expect all staff and volunteers to share this commitment.
Closing date: 26 January 2026, 11:55 PM
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