Location: Bournemouth
Salary: Competitive
Hours: 40 hours per week (Part Time may be considered)
Having established the start of an exciting new chapter in their long and storied history since a takeover in 2022 by chairman Bill Foley, the club has seen significant investment committed towards sustaining Premier League status. The construction of a state-of-the-art training facility alongside the arrival of promising young talent from top clubs around Europe have provided the club with a fantastic platform from which to build its on-field expectations.
The Role Meet and exceed individual and team new business revenue goals
Establish foundation for hospitality, events, and premium seating relationships
Sell upgrades, add-ons, and ask for referrals
Build strong relationships with acquired account base through proactive communication including seat visits, phone calls, emails, meetings, and other touchpoints
Effectively communicate all team happenings, events, and available inventory
Have full product knowledge of the match day/non-match day facilities offered and communicate these to customers or staff
Build extensive knowledge of competitor clubs, businesses, and products for both matchday and non-matchday
Proactively respond to and resolve all customer complaints, requests, and inquiries from the account base; handle difficult situations professionally
Ensure ticket member information and data are accurate and complete for accounts
Make outbound sales calls to maximize hospitality and event sales
Liaise with accounts department for invoicing
Coordinate with the Executive Head Chef regarding food pre-orders and dietary requirements
Contribute ideas to achieve departmental revenue targets
Understand food safety, including allergens
Attend department meetings
Assist with any other tasks as required by the Matchday Hospitality and Events Manager
Promote the club's mental health policies to ensure an inclusive environment
Adhere to safeguarding policies, creating a safe environment
Follow health and safety policies and procedures
Promote equality policies to ensure a welcoming and inclusive environment
Skills and Qualifications Experience in telesales or phone-based sales
Experience with CRM systems
Target-driven and confident communicator
Strong written and verbal communication skills
Knowledge of food, beverage, and food safety
Excellent planning, organization, and time management skills
Problem-solving, creativity, attention to detail, team player
Strong relationship-building and interpersonal skills
Ability to work independently and as part of a team
Benefits Free onsite parking
Season ticket and ticket allocation benefits
Subsidized lunches and healthy snacks
Discounts at the club Superstore
Access to Health Cash Plan with Simplyhealth
Employee Assistance Programme
Contributions towards eye tests and glasses
Partner and local business discounts
Club pension and Life Assurance
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