Job Description
Service Designer
My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across the organisation.
Youll be someone who genuinely loves their craft and enjoys sharing knowledge - whether thats advocating for Service Design with product teams, shaping new ways of working, or helping the discipline evolve and mature.
The Experience Designer will focuses on crafting end-to-end experiences across both physical and digital channels. Empathy and human understanding sit at the heart of everything they do, supporting customers through key life moments. Their ambition is simple but powerful: to transform moments of worry into moments of hope.
The Role
As a Service Designer, you will:
1. Work confidently within agile teams to uncover priorities, visualise outcomes, and define scope.
2. Shape strategic initiatives using colleague, customer, and market insight to create and enhance services and propositions.
3. Participate in workshops and stakeholder discussions, ensuring business context, needs, and risks are fully understood and decisions are well informed.
4. Communicate effectively with colleagues and stakeholders, managing expectations and incorporating multiple perspe...