Client support specialist

Reach ATS, powered by Instinctive Technologies, is a UK-based SaaS innovator revolutionising recruitment with a flexible, user-friendly, AI-enhanced applicant tracking system that simplifies hiring from job adverts to onboarding.

Were looking for a thoughtful, people-focusedClient Support Specialist to join our friendly team, building strong relationships with our business clients and helping them get the very best out of our platform. If you love building relationships, providing top-notch support, and making a genuine difference to the people you support, this role is for you!

What Youll Do

Working closely with our Head of Customer Services, youll be a trusted guide for our business clients, helping them navigate our user-friendly platform with ease. By building strong relationships and conducting regular check-ins, youll ensure our clients feel supported and confident.

1. Providing timely, friendly support via CRM, phone, and email, answering questions about platform features, workflows, and configurations.
2. Delivering short, engaging training sessions for Hiring Managers and HR teams to boost their confidence.
3. Building trusted relationships through regular check-ins, offering guidance on recruitment best practices to enhance client success.
4. Collaborating with Product and Development teams via Asana to share client feedback, helping shape future platform improvements.