Job Advert
Opportunity with East Hampshire District Council
Case Management Officer
Full Time (37 hours per week) Fixed Term Contract for 12 months
Starting Salary Grade 2 (£25,671) FTE career graded with the opportunity to progress to Grade 4 (£34,116) dependant on relevant knowledge, skills, experience and training.
Are you excited by providing first class customer service? Do you enjoy working in a busy, challenging and fast-paced working environment?
Situated at the heart of the organisation, the Case Management team are the customer solutions specialists. They are the first point of contact for our customers who want help accessing our services.
We are seeking highly motivated people with the ability, attitude, excellent customer service skills and the desire to be a key part of this team. You will be dealing with customers by telephone, through our digital channels and in person, helping to continually shape how all of our services are delivered, underpinned by our values of 'positive', 'bold', 'respectful' and 'results driven'.
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working options, training and development opportunities, generous annual leave and flexi time, membership of the Local Government Pension Scheme and more.
Take a look at our website for the full range of benefits and support we offer our staff Benefits of working for us | East Hampshire District Council
The district is home to many different people, and we want our workforce to better reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences. Many of our staff also work flexibly in different ways e.g. part-time, compressed hours and everything in between; please talk to us about the flexibility you need to do this role.
For a full discussion about this post please contact Debbie French, Nicky Birchwood or Sarah Hadfield on
The closing date for applications is 29th September 2025 with interviews likely to be held on 8th and 9th October 2025.
The council is an inclusive employer and appoints on merit. We are a Disability Confident Employer and have a Guaranteed Interview Scheme for Veterans.
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.