Unified Communications Engineer
York based - 2 days a week onsite
A leading FTSE 100 organisation in York, operating at enterprise scale across the UK, is seeking an experienced Unified Communications Engineer to join its Group IT function. The business supports a large, geographically distributed estate and operates complex, business-critical communication platforms that underpin daily operations nationwide.
This is an opportunity to work within a maturing enterprise IT environment, contributing to high-availability, secure, and resilient communication services across a multi-site organisation.
The Role
Reporting to the Senior Unified Communication Engineer you will support the delivery, performance, and continuous improvement of customer-facing communication platforms. You will be responsible for maintaining and supporting enterprise Unified Communications services including telephony, contact centre, mobile services, video conferencing, and connectivity platforms, ensuring services operate in line with agreed SLAs and KPIs.
This is a hands-on technical role within a fast-paced enterprise environment.
Key Responsibilities
Support operational performance of Unified Communications platforms
Provide 3rd line support across telephony, collaboration, mobile and conferencing services
Deliver changes to customer communication systems in line with business requirements
Assist with major incident response and service restoration
Maintain platform lifecycle management including firmware and vendor updates
Monitor performance and ensure compliance with SLAs
Work with, internal teams, third-party providers and telecom carriers
Maintain technical documentation and asset records
Support Cyber Security & Infrastructure Improvement initiatives
Skills & Experience
Essential:
Minimum 4 years' experience in a similar Unified Communications or Network Services role
Strong knowledge of TCP/IP, LAN, WAN and WLAN technologies
Strong working knowledge of SIP.
Experience supporting telephony systems, mobile services, and conferencing platforms
Experience working with third-party telecom and network providers
Experience supporting unified communications delivery and operations
Strong troubleshooting and incident resolution capability
Strong understanding of Video Conferencing platforms
Troubleshooting tools such as Wireshark, PowerShell etc.
Desirable:
Ringcentral EX & CX platforms
Experience working with Gamma STCM
Experience providing mobile carrier-based management support - MDM
Understanding of Apple and Android devices
M365 Teams Voice Engineer or equivalent
Knowledge of Entra, O365, and Intune.
What We're Looking For
Confident communicator across technical and business stakeholders
Strong analytical and problem-solving skills
Highly organised with excellent time management
Proactive, self-motivated approach
Able to work under pressure in an enterprise environment
Valid UK driving licence