We’re recruiting for Customer Service Advisors working from home to earn up to £24,570 per annum. Customer Service Advisor benefits: 9% employer contributed pension 50% off home, motor and pet insurance plus free Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays Buy as you earn share scheme Employee discounts and cashback Cycle to work scheme Plus many more Training is included to prepare you for this role Customer Service Advisor role: You'll take our customers’ call and be their first point of contact, providing support and guidance. You’ll be able to empathise with customers and provide reassurance and clear guidance to give them the confidence that they’re in the safe hand. You'll work to targets to achieve team and individual goals. What you'll need: Able to thrive in a busy and changing environment & adhere to targets. A strong team player with a positive attitude & keen to learn. Experience with phone systems, call queues, and other relevant technologies is beneficial. Clear, articulate, and professional telephone manner. Ability to convey information accurately and concisely. Ability to ask the right questions to gather all necessary information about the breakdown (location, vehicle details, nature of the problem, safety of the occupants) To be able to assess the situation quickly and determine the appropriate course of action. Passionate about providing outstanding customer service – someone who takes pride in doing a great job and always puts the customer first, especially when they're in a vulnerable situation. Comfortable using computers and online systems, with good IT skills and experience using software such as Microsoft Outlook and Word. Open to new ideas and ways of working, with a desire to contribute to improving the customer experience. Contact centre experience is beneficial. We'll provide you with the technology equipment you’ll need to work from home so all you'll need is a good internet connection and a quiet space to work. We want to be brilliant for customers every day and offer a strong, accessible digital experience alongside our Claims teams, so you need to really enjoy and understand how to help our customers when they need us most. Customer Service Advisor pay: £23,809.50 - £24,570 per annum