Overview:
We have an exciting new opportunity for an Administrator to join our team.
Argent Partnership is a utility procurement and management consultancy leading the way in end-to-end service for a range of clients, specialising in the Property Management sector.
Our clients are appointed to manage every aspect of a site, from lift maintenance to managing budgets, cleaning and security to arranging the building insurance. It's a wide-ranging remit and requires them to engage with experts in a variety of areas. In addition, Argent Partnership is engaged to manage and procure the landlord and communal utilities – electricity, gas and water - for these sites.
This role is a supporting role to the Account Managers, who act as the key contacts for our Clients.
At Argent Partnership we specialise in taking away the time-consuming and admin-heavy area of utilities on behalf of our clients. This enables them to focus on delivering the correct service levels to the companies that they engage with.
Responsibilities:
* Maintain client portfolio and to overall enhance the service we provide supporting the Account Manager.
* Raise any issues with processes to the Account Directors and the Account Manager.
* When the Account Manager is on leave/absent Liaising with clients and suppliers on portfolios.
* Daily – all emails must be read and actioned and followed up where necessary, including responding with timescales.
* Check post/emails for invoices to be validated through systems and meter reads to be recorded.
* Submitting any invoices received by post via email to systems if not already captured via the portals.
* Validating all invoices received from portals, email and mail, ensuring all details are recorded on the system.
* Invoices where the EAQ provided by the suppliers is consistently exceeded should be investigated and updated appropriately.
* Ensuring all Client information on systems is kept up to date and correct.
* Weekly check for every meter on the client portfolio for missing invoices and credit notes in line with your work schedule.
* If a contract is due to end within 5 months of the latest invoice notify the Account Manager.
* Ensure all client meters are upgraded to Smart Meters and receiving quarterly bills, and on portals.
* Each quarter collect, record, and submit meter reads to suppliers including chasing missing reads. The reads should be recorded on the Meter Read Spreadsheet and systems.
* Requesting and documenting all property management employees/contacts for each meter.
* Ensuring all accounts are kept up to date on any WIP/ Status Sheets.
* Filling in and submitting all relevant forms for suppliers. For example, VAT declarations and change of tenancy.
Attributes:
· Excellent verbal and written communication skills.
· The ability to effectively communicate with clients and suppliers.
· Excellent time management.
· Exceptional organisational skills.
· High attention to detail.
· Analytically driven.
· Must be able to work under pressure and meet deadlines.
· Maintain a positive attitude and provide exemplary customer/client service.
· The ability to work independently and use their initiative to carry out any given tasks and problem solve.
· Confident in using online systems and reporting.
· A keen eye for detail.
Experience and qualification
* Good working knowledge of Excel, Word and Outlook.
* IT literate
* Experience or qualification in administration and the utility industry is desirable but not essential.
* Full training will be given.
Reward incentives
* Casual dress code.
* Holiday carry over up to 5 days.
* Monthly reward gift vouchers
* Free Gym membership - after probation passed.
PEASE NOTE - Successful candidates must have a referee on reference requests. It must be a person you have worked with in current or previous employment.
Job Types: Full-time, Permanent
Pay: £24,000.00-£25,500.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* Gym membership
* On-site parking
Application question(s):
* What does working mean to you?
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: ACCA/001
Expected start date: 06/10/2025