HR Case Manager (Field-Based) – London/Essex
Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?
We’re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between London & Essex to apply
The role will mainly work with the area between London and Essex, but will require some national travel periodically
Key Responsibilities:
Provide expert telephone and written HR advice to line managers across all business areas
Lead on complex and serious conduct, capability, and employee relations matters
Support and coach managers through investigations, hearings, and appeals
Draft, review and quality-check investigation reports and HR-related correspondence
Attend and support face-to-face meetings at nationwide sites where necessary
Maintain accurate case notes and update the Case Management System (CMS)
Help to embed strong HR practice across the business through education and guidance
What We’re Looking For:
Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment
Up-to-date knowledge of UK employment law
Strong communication and coaching skills, with the confidence to influence at all levels
Pragmatic, commercial approach to decision making
CIPD Level 5 or 7 (or working towards 7) preferred
Ability to travel across the UK with occasional overnight stays
Full UK driving licence (company car provided)
Why Apply?
Be part of a business that supports development and encourages autonomy
Work in a field-based position with the flexibility to manage your own caseload
Join a team that genuinely values HR as a partner to the wider business
New Ventures Recruitment Ltd is acting as a recruitment agency for this vacancy and is an equal opportunity employer