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Call Centre Operator / Administration Officer, Stafford
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Client:
Location:
Stafford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
24fdd06cc7f4
Job Views:
12
Posted:
29.04.2025
Expiry Date:
13.06.2025
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Job Description:
Tudor Employment are currently recruiting for a Call Centre Operator / Administration Officer to work for our prestigious client based in Stafford.
Duties will include:
* Importing of new instructions
* Preparation of Council Tax, Non-Domestic Rates, Road Traffic, DVLA and Sundry Debt work for Agents
* Processing of work completed by Agents
* Handling telephone calls from Debtors, Agents, Clients and other organisations
* Negotiating payment arrangements and Debtors and monitoring the progression and upkeep of payments to ensure further action is taken to default
* Liaising with clients by telephone, email and correspondence regarding amendment and return of cases
* Providing various statistical reports, management information and returns for clients
* Ensuring duties are carried out in accordance with the documented procedures
* Processing Trace and Investigation requests as and when required for Agents enquiries
* Handle and process Out of Area cases
* Undertake Emergency Procedure checks
The ideal candidate:
* Have excellent communication skills – written and oral
* High standard of literacy and numeracy
* Ability to interpret and apply legislation
* Ability to work under pressure and to tight deadlines
Hours of Work:
8.30am – 5pm Monday to Friday
Permanent position for the successful applicant
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