Write a short description of your company, a boilerplate of the business, service or product that you offer. Include your business idea and the target audience. This text is primarily supposed to be descriptive, not selling.
The Opportunity
Set within the rolling landscape of the Malvern Hills and the Vale of Evesham, Worcestershire is home to some of the UK’s most prestigious independent and heritage schools. We are seeking an organized, personable, and proactive Admissions Assistant to join our busy external relations team. This role is the "face" of the school for prospective families, acting as the primary point of contact from the initial inquiry through to a student’s first day on campus.
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The Role & Department
* You will work within a collaborative Admissions and Marketing suite, reporting directly to the Registrar or Director of Admissions.
* The department is the central hub for the school’s growth, managing domestic and international recruitment cycles, bursary applications, and scholarship days.
* You will use advanced school management systems (such as iSAMS, SIMS, or HubSpot) to track the "customer journey," ensuring that every prospective family receives a bespoke and professional experience.
* The role involves significant interaction with the Senior Leadership Team, assisting with the logistical planning of major events like Open Mornings and Taster Days.
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Core Responsibilities
1. Inquiry Management: Responding promptly and warmly to all telephone and email inquiries, providing detailed information about the school’s ethos, curriculum, and entry requirements.
2. Data Coordination: Maintaining the accuracy of the admissions database, ensuring all applicant records are up-to-date and compliant with GDPR and safeguarding regulations.
3. Event Logistics: Assisting in the coordination of Open Days, entrance examinations, and interview schedules, including the preparation of welcome packs and signage.
4. Tour Leading: Conducting professional and engaging tours of the school site for prospective parents, highlighting the school’s facilities and community atmosphere.
5. International Liaison: Supporting the visa application process (where applicable) and coordinating with international educational agents to facilitate overseas enrolments.
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The Successful Candidate We are looking for an administrative expert with the "soft skills" required to build immediate rapport with families. Requirements include:
* Experience: Previous experience in a school admissions role or a high-end customer service/sales environment is highly desirable.
* Communication: Exceptional written and verbal communication skills, with the ability to adapt your tone for diverse audiences.
* Tech Savvy: Proficiency in Microsoft Office Suite and experience with CRM (Customer Relationship Management) databases.
* Professionalism: A polished, welcoming demeaner and the ability to remain calm and organized during high-pressure periods, such as the peak September intake.
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Why Join Us?
* A role that offers a unique blend of administrative precision and interpersonal connection.
* Access to a professional development pathway focused on school marketing, registrar certification, and leadership within the independent sector.
* A supportive, high-energy office culture within a beautiful school setting that often includes access to on-site facilities (e.g., dining hall, gym).
* Located in a county that offers an enviable quality of life, balancing historic market towns with excellent commuter links to Birmingham and Bristol.
How to Apply Please submit your current CV.