Administrative Team Leader
£30,000 per annum
Permanent role on the outskirts of Wrexham.
Why you will love this role:
* Supportive and friendly working culture
* Opportunities to learn and grow professionally
* The opportunity to lead and inspire a team
The Role:
We are currently recruiting for an Administrative Team Leader to work for a leading supplier and manufacturer based on the outskirts of rural Wrexham. The position combines leadership, customer interaction, order processing, logistics coordination, and collaboration with a variety of departments-making it ideal for someone who thrives under pressure, remains calm and enjoys getting the best out of a team.
The responsibilities of the Administrative Team Leader:
* Lead, support, and develop a small team of Administrators to ensure high performance and engagement.
* Oversee day-to-day team activities, maintaining smooth workflow and operational efficiency.
* Manage customer enquiries, including aftersales support, ensuring timely resolution of issues.
* Build and maintain relationships with key customer accounts at all levels.
* Collaborate with departments including Purchasing, Planning, and Production to ensure seamless order processing.
* Utilise Sage 50 and Excel to manage schedules, provide accurate lead times, and communicate expected delivery dates to customers.
* Maintain and leverage the internal CRM system to track customer interactions and operational data.
* Generate, monitor, and present reports to the management team to inform business decisions.
* Process incoming customer orders and quotes accurately and efficiently in Sage 50.
* Handle incoming calls and emails professionally, providing prompt responses and support.
The successfully appointed Administrative Team Leader will have:
* Proven experience in leading, managing and inspiring a team in a similar administrative or operational role.
* Previous experience in a sales and operations office, preferably within a manufacturing or logistics environment.
* Positive, friendly, and proactive attitude with a strong can-do approach.
* Strong commercial awareness, with the ability to identify sales opportunities, improve office processes, and enhance customer service.
* Excellent communication skills, capable of liaising effectively with customers and stakeholders at all levels.
* Strong problem-solving abilities and critical thinking skills.
* Outstanding organisational and time-management skills, with the ability to multitask and prioritise effectively.
* Flexible and adaptable to changing priorities and requirements.
* Proficient in Sage 50 (or similar software) and Microsoft Office Suite (Word, Excel, PowerPoint).
The Client
Our client prides themselves on being the leading supplier in their industry. They take pride in manufacturing and supplying high quality products and exceptional customer service. This opportunity provides the successfully appointed candidate with a fantastic working environment.
Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.
Additional skills and job titles: Office Team Leader, Office Operations Supervisor, Office Manager
To Apply
This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.
Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.
All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.