Global Rider Communications Manager – Deliveroo
As Rider Communications Manager, you will support our global network of approximately 150,000 riders across the UK, Ireland, Europe, the Middle East, and Asia, keeping them informed and engaged through our communications.
Responsibilities
* Collaborate with cross‑functional teams to build campaigns and draft communications that support global initiatives, including working with Legal to ensure compliance.
* Review, proof, and edit rider communications produced by our local‑market communications teams, consulting with them on approach, channels, tone, and style.
* Work with agencies and local teams to support high‑quality localisation of communications for global markets.
* Monitor rider feedback and identify common themes or issues, providing insights and identifying opportunities where rider communications could improve operational processes and outcomes.
* Support our Communications, Public Affairs and Policy teams in handling external enquiries relating to riders – including media, police, government, etc.
* Support our Services/Support team on handling sensitive cases and incidents.
* Manage the relationship with external agencies in the maintenance and development of our websites for riders.
Core Competencies
* Proven experience in lifecycle/operational communications.
* Exceptional written and verbal communication skills with a keen eye for detail and clarity.
* Ability to distil complex information into concise and understandable content.
* Experience handling sensitive, compliance and/or crisis communications.
* Excellent organisational and project management skills, with the ability to multitask and meet tight deadlines.
* Ability to build relationships and influence stakeholders, including senior management.
* Experience with CRM systems (especially Braze) desirable.
Location: London, England, United Kingdom.
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