Aftercare Advisor Bridgwater £25k LONG TERM TEMPORARY Working hours : Monday - Friday (Apply online only) ( Hybrid ) Hawk 3 Talent Solutions is seeking a proactive and professional Aftercare Advisor for our client based in Bridgwater. If you are confident and have a passion for a customer service, this opportunity is for you! Key Responsibilities Respond promptly, politely, and professionally to product-related queries via email, phone, and social media. Manage the warranty order cycle through our ERP system, including: Providing accurate product information and fitting advice. Determining warranty status and processing replacements or spare orders. Monitoring order status and liaising with engineers and couriers. Communicating any issues or delays effectively to customers. Coordinate engineer visits and manage the entire process, including: Scheduling with customers and third-party engineers. Analysing engineer reports to provide optimal resolutions. Following up on all queries and ensuring customer satisfaction. Handle complaint management and warranty investigations. Stay updated on company procedures, terms and conditions, and customer contract agreements. About You: Previous experience within an After Care / Service role. Strong communication skills with a focus on building lasting relationships. Ability to multitask in a fast-paced environment. Detail-orien...