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About the role
We’re looking for a friendly, helpful person to join the team in our Rugby branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment where every day is different. This is a 12-month opportunity. The role suits someone who’s at ease with people and able to support them in a caring, friendly, and efficient manner. Responsibilities include finding solutions for customers, staying up-to-date with our services and policies, managing admin tasks, handling cash transactions carefully and accurately, and taking calls as part of our Customer Service team.
Benefits:
* 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
* Annual discretionary bonus scheme
* Personal pension with matched contributions
* Maternity, paternity, and shared parental leave
* Extensive wellbeing support
* Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society
About you
We’re looking for a people person who can engage with a diverse range of individuals, find out how to help them best, and provide a great experience.
To succeed in this role, you should have:
* Current experience interacting directly with customers daily and providing excellent service
* Recent retail, call centre, or customer-focused background
Desirable experience includes:
* Experience of cash handling
* Processing customer details or data accurately
About us
We’re one of the largest building societies in the UK, committed to improving the lives of others. Recognized as a ‘Great Place to Work,’ we offer benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
In partnership with The Co-operative Bank, we share values and an ethical approach towards our members, customers, and colleagues.
We are committed to equality across race, age, faith, disability, and sexual orientation, and celebrate diversity. Working with us, you’ll build more than just a career.
All together, better.
Flexibility and why it matters
We understand the importance of flexibility and will consider alternative working patterns. Please discuss with us before applying to explore possibilities.
Proud to be a Disability Confident Committed Employer
We offer interviews or assessments to all disabled applicants who meet the minimum criteria. Applicants can opt into the Disability Confident Interview Scheme. When high application volumes occur, we prioritize interviewing disabled candidates who best meet the essential and desirable criteria.
Location
Rugby
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