Overview
Dutch Customer Service Advisor - 3 Month FTC
Location – Remote
Contract – 3 months
Shifts - Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.
Start Date - Monday 10th November
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advice to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service. You’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer.
Key Responsibilities
* Working across multiple channels including emails, phones, live chat and social media.
* Work towards achievable department targets while maintaining high level quality at each point of contact.
* Engaging with customers daily in a polite, professional manner.
* Assisting customers with all queries regarding product advice and general customer service queries.
* Collaborate with team members and different departments to enhance overall customer service.
* Utilise ongoing training to deepen product knowledge and deliver top-notch service.
What are the role requirements?
* Fluent in both Dutch and English, written and verbal.
* Willingness to learn and develop new skills.
* A professional, friendly and hard-working individual.
* Early promise of showing core values – Show up, Dig in and get it Done.
What’s in it for me?
Career Development
* Access bespoke development programmes designed by our in-house L&D team.
* Continued development through our upskilling programme delivered with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
* Access to in-house GP (face-to-face and virtual).
* Access to our in-house CBT therapist and dentist.
* Access to our 24/7 Employee Assistance Programme (EAP) provided by Bupa.
* On-site gym at our Manchester Offices and on-site physio.
Other Perks
* Save up to 12% on personal tech through salary sacrifice.
* Up to 50% staff discount on THG brands.
* On-site staff shop and on-site barber.
* Refer a candidate and receive up to £1000 when they pass probation.
* Anniversary gifts at 5 and 10 years of service.
We are an equal opportunities employer and committed to a diverse and inclusive workplace. If you require any adjustments to the recruitment process, please email talent@thg.com. THG Ingenuity is proud to be a Disability Confident Committed employer and welcomes applications from all backgrounds.
Because of high application volumes, we endeavour to respond to every application within 14 days. For questions about this or other THG Ingenuity roles, please contact our Talent team.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Other
* Industries: Software Development
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