NEW STORE Abbey Centre SCOPE OF ROLE: This role requires a dedication to providing the highest level of customer service to all our customers to ensure they leave happy and keep coming back. This requires a desire to be the best and to display a huge amount of passion and knowledge about our product range to promote our brand. KEY RESPONSIBILITIES: Optimise sales through effective customer experience and selling techniques Follow store operation processes to minimise risk and costs Continually develop an understanding of the companys values and products and reflect this in everyday performance Engage the customer by delivering a first-class customer service - meet and greet the customer and provide assistance where needed Promote the Yours Clothing brand Operate till and handle financial transactions Merchandise as directed Replenish stock Knowledge of best sellers Assist with deliveries and stock handling as directed Undertake cleaning and housekeeping duties Ensure compliance with all company procedures Be aware of store sales performance and targets of ATV and in store orders Be aware of commercial activity in the store/business Take responsibility for personal development and actively seek opportunities for improvement Responsible for Health and Safety and raise concerns to management As a Keyholder, you will be required to work additional hours in accordance with the business needs. In addition to the tasks above, you will also be responsible for: Providing back up support to the Store/Deputy Manager and reporting back to them on any issues Responsible for opening and closing the store in the absence of management Cashing up at the end of the day and ensuring correct procedures are followed Ensure payments and refunds are processed in accordance with till procedures DESIRABLE SKILLS AND QUALIFICATIONS: Experience in a customer facing role Experience of working in womens retail fashion Knowledge and understanding of High Street fashion GCSE Maths and English as a minimum NVQ Level 2 Customer Service KEY ATTRIBUTES: Highly motivated and a desire to be the best Proven ability to work well within a team and to use own initiative Proven record of good attendance and flexibility Warm, friendly and engaging personality An energy and enthusiasm to succeed Confident and articulate when speaking to customers Ability to work hard and smart Ability to adapt to frequent change and a high-pressure environment Outstanding loyalty and commitment to the business Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.