Customer Account Manager Coleshill Up to £26,123 10% Bonus The Company This is an SME that has a 5-star rating and supplies into 100 countries with over 6000 customers. This is a business that is investing heavily in training and development of its staff and provide internal communications, so you are always aware of what is going on within the business. What’s on offer * 25 Days holiday * Parking * Quarterly Bonus and annual bonus * 8:00 am - 4:30 pm or 9:00 am - 5:30 pm on a rota basis with * 2 days WFH after probation period What will do you as an account manager * Manage the day-to-day customer experience for a portfolio of customers ensuring agreed service standards are provided and coordinating corrective action as required * Manage customer orders, prepare and proactively follow up on quotations * Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas to ensure any issues are resolved in a timely manner to the customer’s satisfaction. * Provide administrative support to contracts outside the defined portfolio base, as required * Effectively utilise the relevant software to maintain accurate and up to date records and provide related reports as required. What will do you as an account manager * Worked with an account management or soft sales environment * Good understanding and interest in E-Commerce and using online tools and software * Solid experience with order processing through Software, CRM software and Office 365 * Excellent communication skills * Driver and own transport Job Number 9126