About Motorway
Motorway is the UK's fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
About the team
Hi, I'm Ben Carpenter, I lead the Transport and Logistics team here at Motorway. We're a dynamic team focused on ensuring seamless and efficient vehicle transportation for our customers. We collaborate closely with dealerships and transport providers across the UK to deliver a 5-star experience. Our work is vital to Motorway's success, ensuring customer satisfaction and driving business growth. If you're passionate about problem-solving, communication, and making a real impact in a fast-paced environment, then this is the team for you
About the role
We're looking for a highly motivated and customer-centric transport and logistics executive to join our team in Brighton. You'll be pivotal in ensuring smooth vehicle collections and deliveries, resolving issues, and collaborating with internal and external stakeholders.
In this role, you will:
* Be the first point of contact for collection or delivery issues, proactively finding solutions to ensure a hassle-free transport service.
* Escalate recurring issues to your line manager and the wider Transport Operations team, monitoring progress to ensure service level improvements.
* Contribute to defined project work, collaborating towards team goals and improving processes.
* Process new transport requests, ensuring timely bookings for all collections and deliveries.
* Liaise with our transport partners, ensuring prompt and efficient communication.
* Oversee the end-to-end Motorway-owned transport claims process, maintaining an unbiased and analytical approach.
* Review and approve invoices, identifying and querying any anomalies with our transport providers.
* Handle customer complaints effectively, demonstrating strong attention to detail and an analytical mindset.
About you
* You have excellent communication skills (verbal and written) and a professional telephone manner.
* You have a strong attention to detail and are highly organised, with a proven track record of prioritising tasks.
* You're a proactive problem-solver who can think outside the box to streamline processes and embrace change.
* You're comfortable handling escalated issues independently and implementing
Job details
* Shift pattern: Monday to Friday 8:45am - 5:30pm
* Salary: £25,500