Are you an experienced Customer Services professional? Do you enjoy working in a fast-paced environment where customer satisfaction and team collaboration are key? If so, this could be the perfect opportunity for you.
Our client a leader in sustainable packaging solutions is looking for a Customer Services Advisor to join their Customer Service team. Reporting to the Customer Service Team Leader, youll support the external sales force while serving as a key link between customers and internal departments such as production, planning, and design.
Were seeking someone with strong administrative skills, excellent communication, and a proactive attitude who can thrive in the dynamic world of packaging.
Key Responsibilities
Handle initial technical enquiries related to packaging products and services
Manage the creation and approval of artwork, print stereos, technical drawings, and tooling specific to packaging projects
Process quotations, order placements, amendments, complaints, stock updates, and order acknowledgements efficiently and accurately
Oversee packaging stock management for designated customer accounts
Act as the main liaison for key customers, keeping them informed of any relevant issues such as delivery changes or lead times
Support tender preparation an...