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Operations & Supply Chain Manager, Gloucester
Nursem, founded by paediatric nurse Antonia and her husband Jonny, aims to provide free hand care to NHS healthcare professionals through its 'Nursem Promise'. With over 19,000 five-star reviews, our hand cream is highly regarded and available in major UK retailers like Boots, SpaceNK, and Sephora.
Our mission is to deliver free hand care to every nurse and midwife in the UK, having delivered over 655,000 Promises so far. We plan to become a household brand within 2-3 years, and are seeking an Omnichannel Operations Manager to support this growth.
This remote role (UK only) involves overseeing our omnichannel operations, working with our supply chain partners, and ensuring efficient processes across design, supply, warehousing, and delivery. The ideal candidate will have experience scaling operations in a fast-growing consumer brand.
Responsibilities include:
* Managing supply chain relationships and KPIs
* Overseeing manufacturing partnerships and demand planning
* Leading new product introductions
* Managing product data and international expansion support
* Maintaining operational systems and planning
* Supporting administrative tasks and KPI reporting
* Fostering team culture and support
Requirements:
* 3-5 years in operations for a fast-growing DTC & retail brand
* Knowledge of Mintsoft, Unleashed, Shopify, PIM, and retail supply systems
About you:
* Entrepreneurial, proactive, and solutions-oriented
* Organized, analytical, and effective communicator
* Caring, approachable, and team-focused
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