Aftersales Manager Franchised Motor Dealership - Isle of Man ?? AFTER-SALES MANAGER - ISLE OF MAN ?? £80,000 Basic £110,000 OTE Relocation Support Lead a High-Performing, Large-Scale After-Sales Operation Are you an experienced After-Sales Leader ready to take on a career-defining management role? Do you thrive in large-team environments, driving service excellence, operational performance, and customer satisfaction at scale? This is a rare opportunity to join a major organisation on the Isle of Man, taking full ownership of a sizeable after-sales division with responsibility for service delivery, customer experience, and team leadership. ?? The Opportunity This isn't just another after-sales role - this is a strategic leadership position heading up a large, multi-function team responsible for delivering outstanding service across a well-established customer base. You'll shape the future of the department, improve processes, enhance performance, and embed a culture of excellence across the entire operation. Relocation support is provided for the right candidate, making this a fantastic opportunity to transition into an exciting new chapter on the island. ?? Key Responsibilities Lead, manage and develop a large after-sales team across multiple functions Take ownership of the full after-sales lifecycle: service, repairs, warranty, escalation & customer experience Drive performance improvements across KPIs, SLAs, and team productivity Oversee complex service operations, ensuring first-class customer satisfaction Work cross-departmentally with Sales, Technical, Operations and Senior Leadership Deliver service excellence that protects and enhances brand reputation Implement strategic improvements across systems, processes, and communication flows Manage budgets, reporting, and high-level stakeholder relationships Foster a positive, high-performance team culture ? Ideal Candidate Profile You will be someone who: Has led large after-sales, customer service, operations, or service delivery teams Brings strong leadership skills and experience in high-pressure environments Can confidently handle escalations, complex issues, and senior-level decision-making Understands service operations, warranty processes, complaints handling, and customer experience Can transform and elevate an after-sales function through structure, clarity and innovation Communicates confidently at all levels - from customers to board-level stakeholders Thrives in an environment where you can own the department and make an impact Industry experience could include: automotive, engineering, technical products, machinery, consumer goods, manufacturing or any service-driven sector. ?? Package & Benefits Up to £80,000 basic salary £110,000 OTE Full relocation support for candidates moving to the Isle of Man Career progression opportunities within a long-established business Leadership autonomy and the ability to shape the department ?? How to Apply If you're a strong leader ready to make a major impact in a senior after-sales role, we want to hear from you. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.