Customer Service Co-ordinator - Be the Voice of Calm in a World of Chaos (Mostly Emails, Rare Drama) ✨ Fast-Moving & Occasionally Bonkers Consumer Goods Right then - we’re on the hunt for a Customer Service Co-ordinator who’s organised, calm under pressure, and has a cracking way with people (ideally without needing 14 cups of tea first). You’ll be looking after a group of customer accounts like they’re your own little kingdom - answering queries, solving the odd mystery (where has that pallet gone?), and keeping everything running smoother than a freshly-oiled machine. You’ll be the friendly, reliable voice customers trust - even when they’ve “just got a quick question” that turns into a full-blown saga. What you’ll actually be doing (besides being a legend): * Keeping your own portfolio of accounts ticking over nicely * Chatting with customers (the lovely ones and the slightly dramatic ones) * Making sure targets and KPIs are hit -no pressure, you will have help! * Working closely with planning, production, and operations - basically keeping all the plates spinning * Spotting problems before they become proper headaches * Visiting customers now and then (they will even let you out the office!) * Keeping your emails tidy and your spreadsheets even tidier * Covering your mates when they’re off sunning themselves Who we’re looking for: * You’ve got the gift of the gab - and you’re great on email too * You’re organised, even if your sock drawer isn’t * You stay calm when things go wonky (because they will - it’s FMCG!) * You actually like helping people (weird, but useful) * You’ve got an eye for detail and a head for juggling tasks * You can use Word, Excel, and Outlook without needing to shout at your screen * FMCG experience is a bonus, but if you’re a fast learner with a good sense of humour, they will show you the ropes What’s in it for you: * A proper canny team who’ve got each other’s backs * A job that keeps you busy (you’ll never be clock-watching, promise) * Loads of variety, loads of laughs, and loads of biscuits * A chance to grow your skills and maybe even show off a bit Sound like your kind of gig? Click apply, dust off that CV, and let’s have a proper natter. We’re after someone smart, switched on, and genuinely nice to work with. If that’s you, don’t hang about