We are looking for a Design Lead to join our Commercial Product Design Leadership team. Reporting into our Head of Design for Commercial Product, this is a hands‑on role leading large-scale initiatives with a multidisciplinary design team.
We want a leader who sees possibility in every opportunity—from large transformational projects on big budgets to quick wins that provide immediate improvements for millions of customers and colleagues. A natural born leader with gravitas to inspire a talented team to create compelling and easy‑to‑use products and experiences, always with best‑in‑class design culture and craft.
Responsibilities
* Take ownership of large initiatives or programmes of work with clear problem statements spanning multiple work streams and end‑to‑end journeys.
* Collaborate with Design Managers and other Design Leads to ensure the right people tackle the right problems for customers and business.
* Champion a human‑centered design practice, guiding the team to identify and understand user needs and opportunities that are evidence‑based.
* Support development of business‑level KPIs across teams alongside Product counterparts.
* Network and evangelise the team's achievements across Tesco and the broader Tech community.
* Demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines.
* Critique and challenge product and strategic roadmaps, communicating potential initiatives and opportunities upward.
* Coordinate, facilitate, and lead ceremonies, peer/design reviews and workshops with design & research teams, business owners, and stakeholders.
* Continuously seek to improve research, design, and development processes for efficiency, obstacle removal, and simplified workflows.
* Advocate for correct use of and contribution to our design system.
* Lead by example, demonstrating Tesco values, guiding the team to focus on the mission, achieve their best, and strive for excellence.
* Provide support and mentorship to help the team define objectives and manage professional and personal development.
* Hire and manage design contractors and brief agencies where required.
Qualifications
* A strong, well‑curated portfolio demonstrating expertise across web, responsive, and native apps.
* Strong experience in high‑profile design projects in a customer‑facing commercial environment.
* Passion for solving product problems while balancing all facets of a user experience, including strategy, research, information architecture, interaction design, and accessibility.
* Good understanding of the end‑to‑end iterative design process, including design research, journey mapping, wire‑framing, prototyping, and user testing to achieve human‑centred design solutions.
* Proficiency in interaction design for web (desktop and mobile) and native applications.
* Experience designing with accessibility in mind and meeting WCAG 2.1 level AA.
* Experience collaborating closely with multiple disciplines, including product and engineering.
* Self‑motivation and strong organisational and time‑management skills.
* Excellent written and verbal communication skills, and the ability to present to all levels of seniority and subject‑area experts.
* Ability to coach, mentor, and set standards for ways of working for junior team members.
* Proficiency with current industry design and collaboration tools, such as Figma and Miro.
* Previous experience in the retail sector is an advantage.
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