Job Information Facilities Coordinator Main Duties Demonstrate a clear understanding of the operational and contractual objectives and SLA requirements of Mitie and our Contracts To liaise with FM's, School Business Managers, SPV's and sub contractors to ensure any requests for additional works, ANOC's, variations and such are completed within the contractual time frames. Ensure timely input and output of all associated data onto the relevant portal's / Sharepoint sites. Raise the necessary Purchase Orders for all approved works Ensure the end to end process for works is complete from receiving requests, quoting, works complete through to sign off and invoicing ensuring that the accrued income is maintained at an acceptable level. To liaise with contractors/ supervisors and managers to ensure planned work is completed in compliance with SLA requirements. Ensure any follow-on works identified by the Engineering Team are highlighted to the FM Liaise with the relevant manager for the preparation of month end reporting. Provide the necessary information and input to substantiate requests for payment for all non service fee elements of the invoice Assist with audit preparation when required. Ensure that all relevant documentation is provided by contractors including RAMS etc and issues to the FM's to review and sign off Ensure Contractor insurance documentation and training records are up to date Provide excellent customer service (internal and external), escalating service issues to the relevant manager where appropriate. Support manager with administration support Maintain and prepare the Lifecycle application for payment Comply with all Health & Safety Requirements What we are looking for Good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders. Ability to prioritise tasks due ensuring compliance with contractual timescales Flexible and enthusiastic with a desire to provide excellent customer service with a can do attitude Experience within a PFI environment and a willingness to embrace the contractual requirements Team player who is also able to work alone and prioritise their own workload Attention to detail providing correct information first time Good Communicator Commercially astute Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. If you are working in regulated activity please note that you are subject to the following: It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both). This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at harnaik.sahdra@hays.com. Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.