Job Description
* To have a confident and comprehensive knowledge of food and beverage service.
* Manage the outlet fully, responsible for team members, stock, cash handling and ensuring the customer receives excellent service.
* To be able to promote products, understand composite and processes, including menu, ingredients, allergens and service style, etc
* To be fully conversant with key aspects of the till system including reporting and troubleshoot any issues that may arise.
* Actively work with other departments to ensure that guests have the best experience possible
* To be responsible for the management of all staff working in your area ensuring they are briefed and trained and that you develop and coach them throughout the shift.
* To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law.
* To deal with any customer feedback or complaints and report any service or quality issues.
* Able to work both independently and as part of a team and use own initiative to ensure a memorable experience for our guests.
* Ability to manage small teams of staff within one area to serve customers efficiently throughout peak trading periods mitigating any issues smoothly
* Ensuring the unit is clean and ready for service throughout the day
* To be responsible for cash handling and profit control measures within the concessions unit
We are looking for someone who can demonstrate the following:
* To be reliable with a flexible approach to work.
* Must be able to work evening & weekends availability.
* Able to work in a fast paced environment
* Able to manage small groups of staff to ensure the unit runs smoothly
* Can take responsibility for staff, stock and cash handling
* Able to work both independently and as part of a team.
* Confident, friendly and personable manner
* Good communicator
* Excellent eye for detail
* A self-starter with a passion for excellence
* Able to use initiative to resolve problems
* Knowledge of licensing law
* Must have had previous experience in a similar role.
Additional Information
Benefits:
* Choose your own hours – work when suits you
* Weekly pay
* Full training provided
* Free parking
* Discounted food and drink from our onsite outlets
* Opportunity to work as part of vibrant and exciting venue team