Temporary Customer Service Advisor
We are currently recruiting for a temporary Customer Service Advisor to join a fast-paced and supportive team within the Stoke-on-Trent area. This is a short-term temporary assignment lasting approximately 6 weeks, starting in early May 2026. You will be responsible for delivering a high standard of customer service, handling a variety of customer queries, and ensuring a positive customer experience at all times. The role requires strong communication skills, attention to detail, and the ability to work efficiently both independently and as part of a team.
Key Responsibilities of this Temporary Customer Service Advisor role: Handling inbound customer queries via phone, email, or other communication channels Providing accurate information and resolving issues in a timely manner Maintaining high levels of customer satisfaction Logging and updating customer information on internal systems Working collaboratively with colleagues in a fast-paced environment Following company procedures and service standards Working Hours & Shift Pattern This role operates on a
rotational shift pattern, Monday to Friday: 06:00 – 14:00 (Early Shift) 08:00 – 16:00 (Day Shift) 10:00 – 18:00 (Late Shift) 3-Week Rotational Pattern (Example) Week 1:
Early shifts (06:00 – 14:00) Week 2:
Day shifts (08:00 – 16:00) Week 3:
Late shifts (10:00 – 18:00) Pattern then repeats on a rolling basis Skills required for this Temporary Customer Service Advisor role: Previous experience in a customer service or call centre environment Strong verbal and written communication skills Ability to work under pressure in a fast-paced setting Good IT skills and ability to learn new systems quickly Reliable, punctual, and team-oriented approach Details for this Temporary Customer Service Advisor role: Temporary contract of approximately 6 weeks Full-time Monday to Friday working pattern Rotational shifts as outlined above Location: Stoke-on-Trent