Overview
Receptionist, Malmaison Brighton. Permanent.
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, deliver a memorable guest experience, and contribute to a culture of service excellence.
Responsibilities
* Be the face of the hotel for guests, set a positive tone at arrival and throughout the stay, and ensure every guest interaction goes above and beyond.
* Address guest queries of all shapes and sizes with professionalism and care.
* Maintain high standards of service and presentation as part of daily responsibilities.
* Support opportunities for internal development and progression within Malmaison.
Qualifications
* Natural hospitality charm and a passion for service.
* Friendly, energetic and guest-focused with a positive attitude.
* Ability to communicate clearly and strive to deliver “celebrity” level service.
* Interest in career development within Malmaison and willingness to engage in training programs.
Benefits and Perks
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros.
* Fully funded Apprenticeship programmes to support your career development.
* High street discounts on a range of shops, experiences, holidays and more.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare Cash Plans for dental, optical, medical and more from £5 per month.
* Referral schemes that pay up to £1500.
* A comfortable uniform and an inclusive work environment.
* Wellness initiatives and calendar events promoting wellbeing and employee engagement.
* Wagestream access to earned wages and financial wellness tools.
* Complimentary stays on 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
* Support for charitable causes, including The Brain Charity sponsorships.
* Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
Sustainability Goals
* 100% of electricity generated from renewable energy, with a focus on wind power.
* Recycle a minimum of 70% of hotel waste through active participation and a Sustainability Council.
* Chemical-free cleaning systems in bedrooms and public areas, and enzyme-based eco-friendly systems in kitchens.
* Volunteer to work on sustainable charity projects two days per year on full pay.
Application
Interested? Click Apply Now.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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