Delivering the exceptional, every day
* Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
* Our promise to our people: a place to work where you can thrive and be your best every day.
* Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
Our culture – our core values and how we behave:
* We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
* We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
* We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
* Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
* Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Main duties
* Delivery of PPM and reactive tasks on Mechanical and HVAC systems, ensuring tasks are completed in line with agreed SLA and KPIs.
* Using a PDA to complete and record on tasks assigned, accurately and in a timely manner.
* Work as a team with the other site engineers; support with other tasks as required.
* Developing relationships with key stakeholders to ensure customer satisfaction is maximised.
* Be proactive in identifying reactive tasks on site, raising and completing them in line with Mitie process.
* Escort sub-contractors, ensuring works are carried out in line with scope requirements.
* Be part of an on call Rota (1 week in 5).
* Use a Building Management System to interrogate building systems and faults.
Person Specification
* Experience in facilities management industry.
* Experience in dealing with various building HVAC systems and mechanical works.
* Ability to work independently and as part of a team.
* Water management (L8) experience.
* Recognised Mechanical Engineering qualification.
* Strong customer care focus.
* Health and Safety awareness and knowledge (IOSH Working Safely).
* Full and Clean driving Licence.
* Able to work at heights.
* Smart in appearance.
* Able to process administration tasks associated with the role.
* Committed, reliable and flexible.
* High levels of communication skills.
* Undergo BPSS and SC clearance checks.
Health and Safety responsibilities
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your Line manager.
Information Security
* Ensure compliance with Mitie's information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
Note
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
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