Job Description
New opportunity within the Policy and Customer Standards team - Customer Standards Administrator - Hybrid working arrangements, with the office base in Edinburgh or Glasgow (Maternity cover)
About Bield
Bield is one of the largest providers of housing and support services to older people in Scotland. Our new corporate strategy, Setting the Pace, details our ambitions to play a leading role in meeting the housing needs of older people in Scotland by providing high-quality, highly responsive and personalised services. Our tenants are at the heart of everything we do, and our vision is for independent living, with our tenants at the centre of an integrated network of preventative services, within established communities, to support healthy ageing in place.
The Role
The Customer Standards Administrator role provides a professional and efficient administrative service to the Policy and Customer Standards Team supporting and assisting with the coordination of Policy and Customer Standards activities in accordance with the Team objectives and the relevant regulatory requirements.
Among other duties, the key responsibilities the Customer Standards Administrator will have will relate to:
- Community Engagement and Tenant Participation
- Income Maximisation activities
- Policy and Procedures
Hours of work are 21 hours per week, Tuesday to Thursday* 9.00am - 5.00 pm
* A different arrangement of days can be agreed
Please note this is a fixed term post covering a period of maternity leave and is expected to end on 31 October 2025.
The Candidate
The successful candidate will have:
- experience of delivering administrative services;
- experience using ICT systems for information management, production of reports as well as using Microsoft Office 365;
- excellent communication skills
Relevant qualification in Housing, Public/Business Administration or Residential Property Management would be desirable but not essential.
For full information, please click 'Apply' to be directed to our recruitment portal where you will find a copy of the Job and Person Specification as well as an opportunity to apply online.
We offer
Bield aspires to be an employer of choice, and our people are at the heart of our success. In return for your valuable contribution, Bield will also offer you:
• A competitive salary benchmarked within the market
• 34 days’ annual leave each year (pro-rated for part time)
• Access to a wide range of learning and development opportunities
• Contributory pension scheme with generous employer contributions
• Enhanced company sick and family friendly pay
• Access to Simply Health healthcare cash plan and discounts on shopping, meals out and other activities.
• Access to savings and borrowing via credit union
• Cycle to Work Scheme
• Employee Assistance Programme and other initiatives to support your wellbeing
If you’d like further information or if you require this information in an alternative format, please get in touch on the details on our recruitment portal.
Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146