A well-established customer care organization is looking for a Customer Care Specialist in Newcastle-under-Lyme. The successful candidate will provide exceptional service to customers and instructors, managing queries through phone and email. Key responsibilities include supporting operational changes, managing customer records in CRM, and monitoring service quality. Ideal candidates will have qualifications in Maths & English, two years of office experience, and strong communication skills. This position offers a salary of up to £25,000 per annum plus bonuses.
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