Junior HR Advisor – Contact Centre Environment
Camberley | £32,000 per annum | 12-month contract | Initially 5 days onsite, moving to 3:2 hybrid once trained
About the Role
We are seeking a motivated Junior HR Advisor to join a busy EMEA HR Service Centre team. This role offers an excellent opportunity to develop your HR career within a fast-paced contact centre environment, supporting employees across the region with HR and payroll queries.
As the first point of contact, you will handle inquiries via phone, webchat, and an online HR portal. Your responsibilities include investigating, resolving issues, and providing clear guidance to ensure a positive employee experience.
This position is ideal for someone with strong customer service skills who is eager to grow in HR.
What You’ll Be Doing
* Acting as the first point of contact for HR and payroll inquiries (phone, webchat, online portal).
* Investigating and resolving queries efficiently and accurately.
* Supporting employees, HR colleagues, and third parties on HR processes, policies, and systems.
* Providing employment verification letters and managing professional qualification applications.
* Developing expertise in a specialist HR area and supporting colleagues in that domain.
* Maintaining high standards of accuracy, attention to detail, and confidentiality at all times.
What We’re Looking For
Essential skills & experience:
* Previous customer service experience in a busy environment (contact centre experience preferred).
* Strong written and verbal communication skills.
* IT literacy, including proficiency in MS Office.
* Attention to detail and accuracy, with thorough query logging.
* Ability to work effectively under pressure and manage multiple priorities.
* Professional approach with an understanding of handling sensitive and confidential information.
Desirable:
* HR administration or junior HR experience.
* Experience with Salesforce or similar case management systems.
* Exposure to the financial services sector.
Pontoon Solutions is an employment consultancy committed to fostering an inclusive environment that values diversity and promotes equal opportunities. We celebrate talents, skills, and unique experiences of all individuals, helping them thrive in the workplace.
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