Mode Search is supporting a contemporary fashion brand in the search for a dynamic and customer-focused Sales Supervisor to join their team in Chelsea, London. This is an exciting opportunity to step into a leadership role within a fast-paced retail environment, known for its elevated product, strong styling culture, and loyal client base.
The Sales Supervisor will report directly to the Store Manager and will play a key role in the store’s daily operations and client engagement strategy.
The Role
* Lead by example on the sales floor, delivering an exceptional customer experience at all times
* Build and maintain long-term relationships with clients to drive repeat business and clienteling initiatives
* Support the management team in driving sales performance through effective use of KPIs and selling tools
* Actively engage with customers via in-store styling, follow-up communication, and personalised service
* Maintain high standards of store presentation, ensuring the space reflects the brand’s image and values
* Participate in daily operational routines including open/close checklists, back-of-house organisation, and Division of Responsibility (DOR) execution
* Act as a key support for the Store Manager in coaching, motivating, and developing junior team members
* Contribute to a positive team environment, encouraging collaboration and a culture of feedback and continuous improvement
* Demonstrate strong product knowledge and communicate key collection trends to both team and clients
* Take ownership when working solo on store coverage, including all operational and service responsibilities
Requirements
* Previous experience in a retail sales or supervisor role, ideally within the fashion or lifestyle sector
* Proven ability to meet and exceed sales targets while delivering a best-in-class customer experience
* Confident, personable, and proactive with a passion for fashion and styling
* Strong communication skills and the ability to lead by example on the shop floor
* Excellent time management, organisational, and multi-tasking skills
* Flexible and adaptable to meet the needs of a dynamic retail environment
* Comfortable working with POS systems, emails, and customer communication platforms
Please send your CV to info@modesearch.co.uk
Due to the high volume of applications, only shortlisted candidates will be contacted.